Company Celebrates Longstanding Service Excellence with 2018 Award
Ramsey, NJ, May 16, 2018 (GLOBE NEWSWIRE) — Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that Gobin’s Inc. of Pueblo, Colorado has been honored with a 2018 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. In addition, Gobin’s Inc. receives special recognition for its longstanding excellence, as this marks the 30th consecutive year that the dealership has earned this award.
“We are excited to recognize Gobin’s Inc. for this extraordinary achievement. Since the inception of the program 30 years ago, their efforts to provide the highest level of service for their customers has been unwavering,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
Gobin’s Inc, has been dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of Gobin’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“We continue to have a strong partnership with Konica Minolta and the Pro-Tech Service Award is another symbol of our dedication. We are thrilled to have earned this achievement for 30 consecutive years,” says Bob Gobin, president of Gobin’s Inc. “Ensuring our customer’s receive the highest level of service is a top priority for our organization.”
Konica Minolta’s Pro-Tech program requires that the Authorized Dealer’s Service Department meet strict requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. These requirements include: maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs, and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers are subject to random inspections of their customer’s Konica Minolta products at customer locations to verify that products are well maintained and that customers’ are satisfied with the level of support the dealer is providing.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ (www.reshapework.com) with its expansive smart office product portfolio from IT Services (All Covered), ECM, Managed Print Services and industrial and commercial print solutions. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 11 consecutive years, and is proud to be ranked on the Forbes 2017 America’s Best Employers list. The World Technology Awards recently named the company a finalist in the IT Software category. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for six consecutive years. It partners with its clients to give shape to ideas and work to bring value to our society.
Konica Minolta Contacts
Konica Minolta Business Solutions U.S.A., Inc.
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CONTACT: Stacey Sujeebun Konica Minolta Business Solutions U.S.A., Inc. +1 201-236-4272 PR@kmbs.konicaminolta.us