SOUTHFIELD, Mich., Feb. 13, 2018 (GLOBE NEWSWIRE) — Stefanini, a $1B global IT provider, announced today it has achieved the ServiceNow Bronze Services Partner designation. This achievement recognizes Stefanini’s commitment to training, certification and customer satisfaction to provide ServiceNow implementations.
The ServiceNow Services Partner Program recognizes partners based on their experience, expertise, competencies and specializations. Stefanini has set themselves apart from other ServiceNow partners because of their depth of knowledge, expertise and experience retained within the company. It’s important for organizations to choose a partner that has high levels of achievement within the ServiceNow Services partner program, as it ensures they are committed to staying up to date on the latest product developments and the ever-expanding capabilities ServiceNow offers.
“Stefanini demonstrates its capabilities within the platform by completing a required number of engagements and training while certifying our people and doing all of it with a high level of customer satisfaction. Our customer satisfaction is at 8.9 out of 10 right now,” said Timothy D. First, ServiceNow Practice Lead at Stefanini North America. “Attaining bronze recognition validates our commitment and capabilities regarding both the platform and excellent customer service,” affirmed Mr. First.
“With 30 years of IT service expertise, the company offers full-service administration designed to ensure that a client’s ServiceNow purchase not only performs optimally but continues to evolve and deliver additional value to the enterprise,” said Mr. First. Supported by a team of managed service experts, Stefanini’s offerings consist of a full complement of services around ServiceNow including implementation, enhancement, augmentation and management.
End-to-end Solutions with Stefanini TotalCareTM
Stefanini offers ServiceNow services that go beyond initial implementation and licensing. Through Stefanini TotalCareTM, the company offers a broad set of end-to-end solutions that are packaged and priced on a competitive, scalable, predictable monthly subscription basis. “With Stefanini TotalCare, we work with you to administer, enhance, adapt and grow ServiceNow to maximize its potential for your organization,” said Mr. First.
TotalCareTM provides everything you need for ServiceNow in one convenient package, without sacrificing quality. TotalCareTM’s unique approach includes SLA-driven administration and break-fix within the platform, architecture and roadmap advisory, proactive service monitoring, managed upgrades and a flexible enhancement package to grow the strategic value of the platform. According to Mr. First, “This unique approach maximizes the value you receive from your investment in the ServiceNow platform and allows us to focus on our goal of designing long-term partnerships, not individual transactions.”
Present in 40 countries, Stefanini’s clients benefit from its flexible, agile services. With a global reach spanning four continents and nearly three decades of IT outsourcing experience, the company uses its smart-shore delivery model to offer a blend of offshore, nearshore and onshore in a way that optimally leverages lower-cost resources without compromising quality.
Stefanini (www.stefanini.com) is a Brazilian multinational with 30 years of experience in the market, investing in a complete innovation ecosystem to meet the main verticals and assist customers in the process of digital transformation. With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation.
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO).
With a presence in 40 countries, Stefanini was nominated for the third consecutive year as the fifth transnational company more internationalized, according to the Dom Cabral Foundation ranking of 2017.
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