Certification validates Topbox’s comprehensive security practices for protecting customer data
POTOMAC, Md., Oct. 29, 2018 (GLOBE NEWSWIRE) — Topbox, Inc., makers of cloud-based customer experience analytics platform, today announced that it has successfully completed a System and Organization Controls (SOC) 2® Type II Audit examination for its platform. Topbox retained international business advisory firm Skoda Minotti for its SOC 2® audit work. The successful completion of this voluntary engagement illustrates Topbox’s ongoing commitment to create and maintain a secure operating environment for its clients’ confidential data.
“We now live in a world where data privacy is a fundamental right and data security is imperative to every customer experience, across every communication channel,” said Jeff Yentis, president at Topbox. “The successful completion of our SOC 2® Type II audit provides Topbox’s clients with assurance that Topbox has deployed the controls and safeguards necessary to protect and secure their data in accordance with industry standards and best practice.”
Topbox Customer Experience Analytics platform aggregates structured and unstructured data from phone calls, chat sessions, emails, SMS, surveys, social media and online reviews for holistic, cross-channel analysis. This enables unprecedented visibility into customer experience, from high-level visualization of trends and emerging issues, to detailed analysis into transcripts of individual conversations. Data and guided analysis can be easily shared with stakeholders across the organization to inform decisions that positively impact customer contact center operations, product management, back-office support, marketing and sales.
Topbox selected Skoda Minotti after an intensive search based on their reputation as a leading risk advisory and compliance firm. Ben Osbrach, CISSP, CISA, QSA, CICP, CCSFP, partner-in-charge of Skoda Minotti’s risk advisory group says, “We were excited to work with Topbox from the very start. Topbox is one of the few Customer Experience Analytics vendors that have achieved SOC 2 Type II attestation and their business adds to our growing SOC reporting practice.”
SOC 2® engagements are performed in accordance with the American Institute of Certified Public Accountants’ (AICPA) AT-C 205, Reporting on Controls at a Service Organization and based on the trust service principles outlined in the AICPA Guide, Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy. The SOC 2® Type II report is performed by an independent auditing firm and is intended to provide an understanding of the service organization’s suitability of the design and operating effectiveness of its internal controls. A service organization may select any or all of the trust service principles applicable to their business and Topbox chose to report on security and availability in this first audit. The successful completion of this voluntary engagement illustrates Topbox’s ongoing commitment to create and maintain a secure operating environment for their clients’ confidential data.
Skoda Minotti’s testing of Topbox’s controls included examination of their policies and procedures regarding network connectivity, firewall configurations, systems development life cycle, computer operations, logical access, data transmission, backup and disaster recovery, and other critical operational areas of their business. Upon completion of the audit, Topbox received a Service Auditor’s Report with an unqualified opinion demonstrating that their policies, procedures, and infrastructure meet or exceed the stringent SOC 2® criteria.
Topbox’s customer experience analytics software is the only omni-channel solution to aggregate and synthesize data from every customer interaction for deep analysis. A sophisticated classification model normalizes data from disparate channels, technology platforms, and languages, and applies a contextual framework specific to your business to deliver the most relevant and actionable analysis. This intelligence powers a transformative, customer-centric approach to product management, sales and marketing, and support services. To learn more visit www.topbox.io
Jonathan Moore, Topbox