Four critical factors influence a provider’s experience with their RCM services vendor: (1) transparency into billing/financial operations, (2) quality of vendor guidance, (3) effectiveness of account management, and (4) quality of denials and rejection management. Pulse’s service area rankings were far above the market average for ambulatory practices:
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“Practices are always amazed by the potential of increased revenue they can realize by outsourcing their billings and collections to Pulse. Before signing any contract, we can take a hard look at your financials and show exactly where you can improve to earn your money faster,” said Chris Walls.
Each year, KLAS interviews thousands of healthcare professionals about the vendor products and services their organizations use. These interviews are conducted using a standard quantitative evaluation, and the scores and commentary collected are shared online in real time so that other providers and IT professionals can benefit from their peers’ experience. To supplement the data gathered with this standard evaluation, KLAS also creates various supplemental evaluations that target a subset of KLAS’ overall sampling and delve deeper into the most pressing questions facing healthcare technology today.