Ninth Annual Excellence in Action Award Recognizes Long Term Care and Senior Living Organizations for Outstanding Resident and Employee Satisfaction

LINCOLN, Neb., Aug. 31, 2015 (GLOBE NEWSWIRE) — My InnerView by National Research Corporation today announced recognition of 599 long term care and senior living organizations with the 2014-2015 Excellence in Action awards. This honor recognizes post-acute organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that rank within the top 10 percent of the My InnerView product database, the largest source of long term care and senior living satisfaction metrics in the country.

“The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care—patient-centered care—for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.”

The Excellence in Action awards are presented exclusively to National Research clients that use My InnerView products. Qualifying nursing homes, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”

The list of 2014-2015 Excellence in Action winning organizations is available for download on the National Research website.

My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care coordination, and many other factors that impact population health management.

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. National Research is recognized by Modern Healthcare as one of the largest patient satisfaction firm in the U.S.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.

CONTACT: Maya Clanton
         Communications Manager
         National Research Corporation
         800-388-4264
         mclanton@nationalresearch.com