Upstream Works Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Upstream Works for Finesse honored for improving customer service technology and enhancing the customer experience

Woodbridge, ON, Oct. 11, 2018 (GLOBE NEWSWIRE) — Upstream Works announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“We’re very pleased that Upstream Works has been recognized for our solution innovation and for our impact on the customer experience,” said Rob McDougall, President and CEO of Upstream Works. “Our focus is enabling organizations to deliver customer experiences that result in greater loyalty and increased customer lifetime value.  Upstream Works for Finesse is dynamic, intuitive, and flexible, meeting demand in the industry for solutions that provide measurable business results.”

Upstream Works continues to expand its customer experience solutions to give clients a competitive edge, while providing flexibility for growth and emerging technologies. With one agent workspace connecting all channels, customer interactions, and business systems, organizations can measurably improve performance across the enterprise.

Congratulations to Upstream Works for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. Upstream Works for Finesse has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2018 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online.
                                                             
About Upstream Works Software Ltd.www.upstreamworks.com
Upstream Works provides best-in-class Omnichannel Contact Center software for the Cisco Collaboration Platform to increase customer engagement and agent success. We bring the customer journey together across all channels, interactions and applications with a Single Agent Desktop, seamless integration and management simplicity. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

See UWF in action at www.upstreamworks.com or request a personal demo at demorequest@upstreamworks.com.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

Upstream Works Contact:
Janice Keay, VP, Marketing, Upstream Works Software, Ltd.
905.660.0969 x397, jkeay@upstreamworks.com

Upstream Works and Upstream Works for Finesse are trademarks of Upstream Works Software Ltd.

TMC Contact:                                                                        
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com

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