BOSTON, Sept. 23, 2016 (GLOBE NEWSWIRE) — LogMeIn, Inc.’s (NASDAQ:LOGM) remote support solution, Rescue Lens, has been awarded first place at the 10th Annual CTIA Emerging Technology Awards in the Mobile Customer Experience Management & Data Analytics category.
Rescue Lens is a video-aided support capability aimed at addressing the new needs of today’s connected customer. Using a secure, live camera feed from a customer’s or employee’s mobile device, Rescue Lens empowers customer service agents to see and remotely assist with product issues that are reported by customers, employees or other field technicians, as if the product were directly in front of them. Customer service staff can now remotely guide these users through product setup, troubleshooting, problem resolution, and more, for virtually any connected or yet-to-be-connected product. As a result, companies can reimagine how they deliver customer service, field service, and IT support to help reduce returns, decrease costly onsite support costs, boost customer satisfaction, and even create new service offerings.
“Rescue Lens is changing the way many companies approach customer service. By incorporating video into the support process agents can resolve issues quickly and effectively, resulting in more satisfied customers while also cutting costs by major margins,” said Dave Campbell, Vice President, Customer Engagement and Support Solutions, LogMeIn. “Our goal is to help organizations create delightful innovative experiences that attract and retain customers. Being honored by CTIA for excellence in customer experience helps confirm that we are staying true to that mission.”
A panel of 35 industry experts and analysts judged submissions across 15 award categories to determine the finalists and winners. The winners represent the latest innovation in mobile products and services that have the power to transform networks, businesses, smart cities and connected consumers. Newell Thompson, Vice President, Category Marketing, Technology & Telecommunications, Time Inc. presented the winners at the live awards ceremony at the Sands Expo in Las Vegas, Nevada, USA.
About CTIA Super Mobility 2016
CTIA Super Mobility 2016™ (CTIASuperMobility2016.com) is the largest mobile event in America and the only B2B marketplace dedicated to demonstrating products and strategies for smart cities, mobile-first enterprises and connected consumers around the globe. For three days, more than 30,000 technology and business professionals, 1,000 exhibiting companies and dozens of collocated partner organizations gather to discover next-generation technologies, people and ideas transforming everything wireless. Powered by CTIA for 30+ years, this award-winning trade show advances the association’s commitment to foster wireless innovation and enable connected life. CTIA Super Mobility 2016 took place September 7-9, 2016 at the Sands Expo and Convention Center in Las Vegas, USA.
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About LogMeIn, Inc.
LogMeIn, Inc. (Nasdaq:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco, Sydney and Washington, D.C.
LogMeIn Rescue Lens is a registered trademark of LogMeIn in the U.S. and other countries.
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